1. The Vision
We are so excited to bring your vision to life! At Designs by Emala we will work with you to come up with the best design for your event. We'll provide the styling services as outlined in the custom proposal that will be provided to you. We will begin working on your proposal 24-48 hours after the deposit is paid.
If the scope of the project changes afterwards we’ll simply update your proposal and any difference in costs will be reflected in the final invoice.
2. Securing the Date
To officially get you on our calendar and start the creative process, we require a non-refundable retainer of $250.00 USD.
3. The Balance & Payment Schedule
Your retainer is applied toward your total. Once we have agreed on your final design, your invoice can be handled in one of two ways:
Two Payments: Your balance is split into two payments. The first is due upon receipt of the invoice, and the final balance is due 7 days before the event.
Single Payment: A single payment of the full balance, due no later than 14 days before the event.
Important: If payment is not made within these timelines and there has been no communication regarding the delay, Designs by Emala reserves the right to cancel all preparations for the event.
4. Life Happens
We know sometimes plans change! Here is how we handle those "oops" moments:
Cancellations: If you need to cancel, please let us know as soon as possible. While the retainer is non-refundable, any payments made toward the balance after the retainer may be partially refundable depending on how close we are to the event.
Postponement: If you need to move your date, we will do our absolute best to accommodate you on your new date.
5. Respect the Decor
We love our inventory and we know you will too! Any items we provide are rentals. If something is broken, lost, or damaged during your event, the Client is responsible for the replacement cost.
6. The "Fine Print"
Photos: Sharing our work is how you found us! We may take photos of the setup for our social media and website (don't worry, we won't post until after your event starts).
Liability: Designs by Emala isn't responsible for things outside our control (like extreme weather, venue issues, how balloons react outdoors).